Custom Online Bra Order

Queen of Cups Lingerie ships worldwide from St. Stephen, NB, Canada.

Shipping and Fulfillment

Orders are packaged and shipped on Mondays and Thursdays, except on Canadian/New Brunswick statutory holidays.

Within Canada

All packages within Canada are shipped via Canada Post. Calculated rates based on your order will appear in your cart, with options to choose:

• Expedited parcel
• Priority
• Xpresspost

Orders over $200 qualify for free shipping.

USA

All US orders are shipped via Canada Post, with calculated rates based on your order, including the following options:

• Expedited Parcel USA
• Small Packet USA Air
• Tracked Packet USA
• Xpresspost USA

Orders over $200 qualify for free shipping.

International

All international orders are shipped via Canada Post, with calculated rates based on your order, including the following options:

• Expedited Parcel USA
• International Parcel Air
• International Parcel Surface
• Small Packet International Air
• Small Packet International Surface
• Small Packet USA Air
• Tracked Packet International
• Tracked Packet USA
• Xpresspost International
• Xpresspost USA

Orders over $200 qualify for free shipping.

Duties and fees may apply depending on your country. Queen of Cups Lingerie Inc. is not responsible for any custom duties or taxes on your delivery.

Queen of Cups Lingerie Inc. is not responsible for delivery delays related to weather, customs delays, or other unforeseen circumstances.

If you have concerns about your order, please contact abby@queenofcupslingerie.ca.

Online Bra Orders

A deposit is required when placing a custom bra order with Queen of Cups Lingerie. Full payment is due at or before your second fitting. Orders that are being shipped must be paid in full before production will begin.

Once an online order has been placed and a fitting package has been mailed to you, your deposit is non-refundable. A $20 fee will be charged if fitting packages are not returned (free return labels are provided.)

Production and Processing time

Each and every item we make is made to fit your body, in our studio in St. Stephen, NB. We will inform you when you order what the expected production and processing time will be. Processing times generally require 6-8 weeks. Final production will not proceed until all outstanding invoices are paid in full. 

Custom Made Orders

Our custom made orders are made specifically for each customer that chooses to make a bra with us. We strive to ensure that your garment meets your satisfaction. As such, it cannot be refunded or exchanged. 

Once you have accepted final delivery of your garment, you have five days to report any issues with fit or construction, and we will happily fix them at no additional cost. 

If you require alterations once this five day period has passed, we are happy to discuss them with you, but requests will be subject to an hourly alteration rate and shipping fees are the responsibility of the customer.